Note
Customer charged twice with two browser tabs open
If checkout runs in two tabs at once, lock the cart so only one payment goes through.
Logged by Jordan
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Customer charged twice with two browser tabs open
If checkout runs in two tabs at once, lock the cart so only one payment goes through.
Logged by Jordan
Payment confirmation tests all passed
Replaying the same payment notice no longer creates a second order.
Logged by Sam
Context from Online store
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